E911 Emergency Service Terms and Disclaimer

How VoIP 911 Service Works

When you dial 911 from your PJL Telecom VoIP phone service, your call is routed to the appropriate emergency services based on the E911 service address you provide during registration. This address must be accurate and current at all times.

Service Limitations

You acknowledge and understand the following limitations of VoIP 911 service:

• Power Outages: VoIP service requires electrical power and internet connectivity. During a power outage, your VoIP phone service, including 911 calling, will not function unless you have backup power (battery backup or generator) for both your internet modem/router and VoIP equipment.
• Internet Outages: If your internet service is interrupted for any reason, you will not be able to make calls, including 911 emergency calls.
• Address Accuracy: Emergency responders rely on the E911 service address you provide. If this address is incorrect, incomplete, or outdated, emergency services may be delayed or unable to locate you.
• Portable Service: If you move your VoIP equipment to a different location, you must update your E911 service address immediately. Failure to do so may result in emergency services being dispatched to your old address.
• Network Congestion: During periods of high network traffic or emergency situations, VoIP 911 calls may experience delays or connection issues.

Your Responsibilities

By activating VoIP service with E911, you agree to:

• Provide Accurate Information: Submit complete and accurate E911 service address information, including street address, apartment/unit number (if applicable), city, state, and ZIP code.
• Update Your Address: Immediately update your E911 service address if you move or relocate your VoIP equipment to a different physical location. Address updates can be made by logging into your account at billing.pjltelecom.com or by contacting customer support.
• Inform Users: Notify all users of your VoIP service (family members, employees, guests) about these 911 limitations and ensure they understand how to contact emergency services.
• Maintain Alternative Access: Keep an alternative means of accessing emergency services available, such as a mobile phone or traditional landline.
• Test Your Service: Verify that your VoIP equipment is functioning properly and that you have reliable internet connectivity.

Limitation of Liability

To the maximum extent permitted by law, you acknowledge and agree that:

• PJL Telecom, its officers, directors, employees, affiliates, and agents shall not be liable for any claim, damage, loss, or expense arising from:
• Your inability to use 911 service or access emergency services
• Incorrect routing of 911 calls
• Delayed or failed 911 calls
• Service interruptions due to power outages, internet outages, network issues, or equipment failure
• Inaccurate or outdated E911 service address information
• Any other failure or limitation of VoIP 911 service
• You assume all risk associated with using VoIP 911 service and agree to hold PJL Telecom harmless from any liability related to E911 service.
• This limitation applies to all claims, including but not limited to negligence, breach of contract, product liability, and any other legal theory.

Consent and Agreement

By checking the E911 consent box and activating your Residential Phone System service, you certify that:

1. You have read, understood, and agree to all terms in this E911 Service Disclaimer
2. You understand the differences between VoIP 911 service and traditional telephone 911 service
3. You acknowledge the limitations and risks of VoIP 911 service
4. You agree to fulfill all responsibilities outlined above
5. You accept the limitation of liability provisions
6. The E911 service address you provide is accurate and complete
7. You will update your E911 address immediately if you move or relocate your equipment

Questions or Concerns?

If you have questions about E911 service or need assistance updating your service address, please contact us:

• Phone: (720) 835-2150
• Email: [email protected]
• Address Updates: billing.pjltelecom.com