PJL Telecom LLC ("PJL Telecom," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable data protection laws and regulations.
This Privacy Policy applies when you visit our website at pjltelecom.com (the "Website"), contact us, create an account, purchase products or services from us, or otherwise interact with PJL Telecom. By using our services, you acknowledge that you have read and understood this Privacy Policy.
WHO WE ARE: PJL Telecom LLC is a Colorado limited liability company providing telecommunications services, cloud PBX systems, hardware, and related support services. For purposes of applicable data protection legislation, PJL Telecom LLC is the data controller of your personal information.
CONTACT INFORMATION: You may contact us at [email protected] or by opening a support ticket at billing.pjltelecom.com.
MUST READ SECTIONS: We draw your attention to the sections entitled "Call Recording and AI-Powered Transcription," "Data Storage and Retention," "Your Privacy Rights," and "State Privacy Rights."
We collect personal information from you in various ways depending on how you interact with our services.
This includes personal data you voluntarily submit when you:
Types of information collected may include:
When you visit our Website or use our services, we automatically collect certain technical information:
Two different kinds of recording are described here. A. PJL Telecom records calls between you and our own staff. B. If your organization has turned on Call Recording or subscribed to AI-Powered Call Recording for its phone system, calls on your own system are recorded at your organization's direction, and we process those recordings on its behalf.
A. Calls with PJL Telecom staff:
B. Your organization's own call recordings:
AI-Powered Call Analysis:
For recordings under paragraph A, and for recordings under paragraph B where your organization has subscribed to AI-Powered Call Recording, we utilize artificial intelligence technology powered by OpenAI to:
Pre-Call Notice:
Before a call with PJL Telecom staff is recorded, you will hear an automated announcement informing you that the call is being recorded and that we use AI technology to transcribe and analyze calls. By continuing the call after this announcement, you consent to the recording and AI processing. Announcements on our customers' own systems are configured by, and are the responsibility of, the customer.
Data Processed:
AI Provider:
Transcription and summarization are performed through the OpenAI API under OpenAI's Business Terms and Data Processing Addendum. Under those terms OpenAI acts as our processor: content submitted through the API is not used to train OpenAI's models, is retained by OpenAI only for the limited abuse-monitoring period those terms allow, and is otherwise handled as described in OpenAI's enterprise privacy commitments at openai.com/enterprise-privacy. PJL Telecom does not use call content to train any artificial-intelligence model of its own. Prohibited Data, as defined in Section 2.5 of our Terms of Service, must not enter this service; see that Section for the reasons.
We use your personal information only when permitted by law. Most commonly, we use your information in the following ways:
With your explicit consent, we may:
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at [email protected].
We process your personal data based on one or more of the following legal grounds:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating our business:
All third-party service providers are contractually obligated to protect your information, use it only for the specified purposes, and comply with applicable data protection laws.
If PJL Telecom is involved in a merger, acquisition, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information when required by law or in response to:
We may share your information with other parties when you have provided explicit consent for us to do so.
Your personal information is stored on secure servers located within the United States. We utilize industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specific Retention Periods:
After the retention period expires, we securely delete or anonymize your personal information. You may request earlier deletion by contacting us (see Section 7), subject to our legal obligations to retain certain records.
We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Despite our best efforts, no security system is completely impenetrable. If we confirm a security breach that affects your personal information, we will notify you without undue delay and in any event within seventy-two (72) hours after confirming it, will tell you what we know about the information and individuals affected and what we are doing about it, and will notify authorities where the law requires. Where the affected information belongs to one of our customers' phone systems, we notify that customer within the same period and assist it with any notifications it must make.
Access to Customer Content:
PJL Telecom staff access the content of a customer's stored call recordings, voicemail, faxes, and AI-generated transcripts and summaries only (a) at the customer's request or with its consent, for example to resolve a support ticket; (b) to the extent necessary to diagnose a fault, to investigate suspected fraud, abuse, or a security incident, or to protect the integrity of our services; or (c) as required by law or legal process. Access is limited to staff who need it for one of those purposes. We do not review customer content for any other purpose and do not use it to train artificial-intelligence models.
Depending on your location, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format.
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information.
You may request deletion of your personal information in certain circumstances, such as:
Please note that we may not be able to delete information if we have a legal obligation to retain it (e.g., tax records, regulatory compliance).
You may request that we restrict processing of your personal information in certain situations, such as:
You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider where technically feasible.
You may object to:
Where we process your information based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
If you believe we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days. We may need to verify your identity before processing your request. If your request is complex or we receive multiple requests, we may extend the response period by an additional 60 days, and we will inform you of the extension.
PJL Telecom provides Cloud PBX services that may be used to make emergency calls. However, all PSTN (Public Switched Telephone Network) connectivity, including 911/E911 emergency services, is provided through our partner ClearlyIP.
For complete details about emergency services, limitations, and your responsibilities, please refer to your ClearlyIP agreement and Terms of Service.
PJL Telecom does not directly provide 911/E911 services and is not responsible for the availability, accuracy, or functionality of emergency calling services.
Our Website uses cookies and similar technologies to enhance your experience and collect usage information.
Cookies are small text files stored on your device that help websites remember your preferences and understand how you use the site.
You can control cookies through your browser settings. However, disabling certain cookies may affect Website functionality. Most browsers allow you to:
For more information about managing cookies, visit your browser's help documentation.
Our Website may contain links to third-party websites or services that are not operated by PJL Telecom. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Key Third-Party Relationships:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately at [email protected].
Residents of certain states have rights under their state's privacy law in addition to those in Section 7. This Section describes them. We will add states to it as their laws take effect.
How these laws apply to us. Most of the personal information we hold about individuals concerns people acting as employees or representatives of a business customer, or is held by us as a service provider or processor on that customer's behalf (for example, the users and call records on a customer's phone system). Where that is so, the customer is the business or controller, and we will refer your request to it and assist it in responding, unless the law requires us to act directly. Where we act as the business or controller ourselves, for example for our own website visitors, prospects, and billing contacts, we respond directly.
What we do not do. We do not sell personal information, do not share it for cross-context behavioral advertising, do not use it for targeted advertising, and do not profile individuals for decisions that produce legal or similarly significant effects. Opt-out rights relating to those activities are therefore satisfied by default.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the "CCPA"), gives you the right to:
The categories of personal information we collect, and the purposes, are described in Sections 2 and 3. In the preceding twelve months we have disclosed personal information to the categories of service providers listed in Section 4.1, for the business purposes described there. We have not sold or shared personal information. California residents may also request, under Civil Code section 1798.83 ("Shine the Light"), information about disclosures to third parties for their direct marketing purposes; we make no such disclosures.
If you are a Virginia resident, the Virginia Consumer Data Protection Act gives you the right to:
The Virginia law does not apply to personal data we process on behalf of a business customer, or to data about individuals acting in an employment or business-to-business context; requests about such data should go to the customer concerned.
To make a request, email [email protected] with "State Privacy Rights" and your state in the subject line, or open a ticket at billing.pjltelecom.com. We will verify your identity before acting, using information we already hold about you, and will respond within forty-five (45) days, extendable once by a further forty-five (45) days where reasonably necessary, in which case we will tell you why. You may authorize an agent to make a request for you; we will ask for proof of that authorization. If we decline a request, we will tell you why and how to appeal. To appeal, reply to our decision within sixty (60) days; we will respond to the appeal within forty-five (45) days. If you are not satisfied with the result, you may contact the California Privacy Protection Agency or the California Attorney General, or the Virginia Attorney General, as applicable.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes have been posted constitutes your acceptance of the updated Privacy Policy.
PJL Telecom operates exclusively within the United States and provides services only to U.S.-based customers. Your personal information is stored and processed on servers located within the United States.
If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PJL Telecom LLC
Email: [email protected]
Support Portal: billing.pjltelecom.com
We are committed to resolving any privacy concerns you may have. We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
This Privacy Policy, and any dispute arising out of or relating to it or to our handling of your personal information, is governed by the laws of the State of Colorado and applicable federal law, without regard to conflict of law principles. Any such dispute must be brought exclusively in the state or federal courts located in Colorado, and you consent to the jurisdiction of those courts, on the same terms as Sections 14.7 through 14.10 of our Terms of Service. Nothing in this Section limits a right that applicable privacy law gives you and does not allow to be waived.
We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us first at [email protected] so we can attempt to resolve the issue.
If you are not satisfied with our response, you have the right to:
By using PJL Telecom's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
End of Privacy Policy