PJL Telecom LLC ("PJL Telecom," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable data protection laws and regulations.
This Privacy Policy applies when you visit our website at pjltelecom.com (the "Website"), contact us, create an account, purchase products or services from us, or otherwise interact with PJL Telecom. By using our services, you acknowledge that you have read and understood this Privacy Policy.
WHO WE ARE: PJL Telecom LLC is a Colorado limited liability company providing telecommunications services, cloud PBX systems, hardware, and related support services. For purposes of applicable data protection legislation, PJL Telecom LLC is the data controller of your personal information.
CONTACT INFORMATION: You may contact us at [email protected] or by opening a support ticket at billing.pjltelecom.com.
MUST READ SECTIONS: We draw your attention to the sections entitled "Call Recording and AI-Powered Transcription," "Data Storage and Retention," and "Your Privacy Rights."
We collect personal information from you in various ways depending on how you interact with our services.
This includes personal data you voluntarily submit when you:
Types of information collected may include:
When you visit our Website or use our services, we automatically collect certain technical information:
PJL Telecom records telephone calls between you and our company for quality assurance, training, and customer service improvement purposes.
What We Record:
AI-Powered Call Analysis:
We utilize artificial intelligence technology powered by OpenAI to:
Pre-Call Notice:
Before any call recording begins, you will hear an automated announcement informing you that the call is being recorded and that we use AI technology to transcribe and analyze calls. By continuing the call after this announcement, you consent to the recording and AI processing.
Data Processed:
AI Provider:
Our AI transcription services utilize OpenAI's technology. While we have agreements in place to protect your data, please be aware that call transcripts may be processed by third-party AI services in accordance with their privacy policies and our data processing agreements.
We use your personal information only when permitted by law. Most commonly, we use your information in the following ways:
With your explicit consent, we may:
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at [email protected].
We process your personal data based on one or more of the following legal grounds:
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating our business:
All third-party service providers are contractually obligated to protect your information, use it only for the specified purposes, and comply with applicable data protection laws.
If PJL Telecom is involved in a merger, acquisition, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may disclose your information when required by law or in response to:
We may share your information with other parties when you have provided explicit consent for us to do so.
Your personal information is stored on secure servers located within the United States. We utilize industry-standard security measures to protect your data from unauthorized access, loss, or misuse.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specific Retention Periods:
After the retention period expires, we securely delete or anonymize your personal information. You may request earlier deletion by contacting us (see Section 7), subject to our legal obligations to retain certain records.
We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Despite our best efforts, no security system is completely impenetrable. If we become aware of a security breach that affects your personal information, we will notify you and relevant authorities as required by law.
Depending on your location, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format.
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information.
You may request deletion of your personal information in certain circumstances, such as:
Please note that we may not be able to delete information if we have a legal obligation to retain it (e.g., tax records, regulatory compliance).
You may request that we restrict processing of your personal information in certain situations, such as:
You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider where technically feasible.
You may object to:
Where we process your information based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before the withdrawal.
If you believe we have violated your privacy rights, you have the right to lodge a complaint with a supervisory authority in your jurisdiction.
To exercise any of these rights, please contact us at:
We will respond to your request within 30 days. We may need to verify your identity before processing your request. If your request is complex or we receive multiple requests, we may extend the response period by an additional 60 days, and we will inform you of the extension.
PJL Telecom provides Cloud PBX services that may be used to make emergency calls. However, all PSTN (Public Switched Telephone Network) connectivity, including 911/E911 emergency services, is provided through our partner ClearlyIP.
For complete details about emergency services, limitations, and your responsibilities, please refer to your ClearlyIP agreement and Terms of Service.
PJL Telecom does not directly provide 911/E911 services and is not responsible for the availability, accuracy, or functionality of emergency calling services.
Our Website uses cookies and similar technologies to enhance your experience and collect usage information.
Cookies are small text files stored on your device that help websites remember your preferences and understand how you use the site.
You can control cookies through your browser settings. However, disabling certain cookies may affect Website functionality. Most browsers allow you to:
For more information about managing cookies, visit your browser's help documentation.
Our Website may contain links to third-party websites or services that are not operated by PJL Telecom. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.
Key Third-Party Relationships:
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately at [email protected].
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
You have the right to know what personal information we collect, use, disclose, and sell.
You have the right to request deletion of your personal information, subject to certain exceptions.
While we do not sell personal information in the traditional sense, if we ever engage in such practices, you have the right to opt out.
We will not discriminate against you for exercising your CCPA rights.
California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share your information with third parties for their direct marketing purposes.
To exercise these rights, contact us at [email protected] with "California Privacy Rights" in the subject line.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes have been posted constitutes your acceptance of the updated Privacy Policy.
PJL Telecom operates exclusively within the United States and provides services only to U.S.-based customers. Your personal information is stored and processed on servers located within the United States.
If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PJL Telecom LLC
Email: [email protected]
Support Portal: billing.pjltelecom.com
We are committed to resolving any privacy concerns you may have. We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us first at [email protected] so we can attempt to resolve the issue.
If you are not satisfied with our response, you have the right to:
By using PJL Telecom's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
End of Privacy Policy