This Acceptable Use Policy ("AUP") governs your use of all telecommunications services provided by PJL Telecom LLC ("PJL Telecom," "we," "us," or "our"), including but not limited to VoIP, SIP trunking, cloud PBX, and related services (collectively, the "Services").
This AUP is incorporated by reference into and forms part of our Terms of Service. By using the Services, you agree to comply with this AUP. Capitalized terms not defined herein have the meanings assigned to them in the Terms of Service.
Violations of this Acceptable Use Policy may result in immediate suspension or termination of your Services without prior notice. PJL Telecom reserves the right to take any action it deems necessary to enforce this policy and protect the integrity of its network and other customers.
Services are provided for reasonable business use. Customer agrees to use the Services in a manner consistent with standard business telecommunications practices.
PJL Telecom reserves the right to review usage patterns and determine, at its sole discretion, whether Customer's use constitutes reasonable business use. Services are billed on a metered basis according to actual usage; however, usage patterns that are inconsistent with normal business operations may be subject to review and action under this AUP.
Customer may not use, or permit others to use, the Services for any of the following purposes:
The use of auto-dialers, predictive dialers, robocalling systems, or any automated or bulk calling equipment or software in connection with the Services is strictly prohibited.
This includes but is not limited to:
This prohibition applies regardless of whether the recipient has provided consent and regardless of the content of the communication.
Exceptions: Exceptions to this prohibition may be granted on a case-by-case basis at PJL Telecom's sole discretion. To request an exception, Customer must contact PJL Telecom directly at [email protected] prior to engaging in any automated calling activity. Use of auto-dialing equipment without prior written authorization from PJL Telecom constitutes a material breach of this AUP and may result in immediate termination of Services.
Caller ID spoofing is strictly prohibited. Customer must not:
Customer must comply with all applicable laws and regulations regarding caller identification, including the Truth in Caller ID Act and FCC rules governing caller ID transmission.
Customer is responsible for maintaining the security of all accounts, credentials, and equipment used in connection with the Services. This includes:
Customer is responsible for all usage originating from Customer's account and equipment, including calls resulting from unauthorized access due to compromised credentials or insecure equipment. PJL Telecom is not liable for charges incurred as a result of toll fraud originating from Customer's systems.
PJL Telecom may monitor usage patterns, call volumes, and network traffic to:
Monitoring is conducted in accordance with our Privacy Policy and applicable law. PJL Telecom does not monitor the content of Customer's communications except as required by law or with Customer's consent.
If PJL Telecom determines, at its sole discretion, that Customer has violated this AUP, we may take one or more of the following actions:
PJL Telecom is not required to provide advance notice before taking enforcement action, particularly in cases involving illegal activity, network security threats, or activities that impact other customers.
Repeated violations of this AUP, even if individually minor, may result in escalated enforcement actions up to and including permanent termination of Services.
If you become aware of any activity that violates this Acceptable Use Policy, or if you are the target of abusive communications originating from PJL Telecom's network, please report it to us immediately:
When reporting a violation, please include as much detail as possible, including:
PJL Telecom will investigate all reports promptly and take appropriate action. We may not be able to disclose the results of our investigation due to privacy and legal considerations.
PJL Telecom cooperates fully with law enforcement agencies and regulatory bodies investigating violations of applicable laws. We may disclose Customer information and usage data in response to valid legal process, including subpoenas, court orders, and lawful requests from government agencies, in accordance with our Privacy Policy and Law Enforcement Guidelines.
PJL Telecom reserves the right to modify this Acceptable Use Policy at any time. Material changes will be posted on our website with an updated "Last Updated" date. Customer's continued use of the Services after changes have been posted constitutes acceptance of the revised AUP.
We encourage you to review this policy periodically to stay informed about acceptable use of our Services.
This AUP supplements and is incorporated into the Terms of Service. In the event of a conflict between this AUP and the Terms of Service, the more restrictive provision shall apply. This AUP should also be read in conjunction with our Privacy Policy.
If you have questions about this Acceptable Use Policy or need to request an exception, please contact us:
PJL Telecom LLC
General Inquiries: [email protected]
Abuse Reports: [email protected]
Phone: 1-855-444-0244 (Toll-Free)
Phone: (720) 835-2150 (Direct)
By using PJL Telecom's Services, you acknowledge that you have read and understood this Acceptable Use Policy and agree to comply with its terms. Violation of this AUP may result in suspension or termination of Services, financial liability, and legal action.
End of Acceptable Use Policy