Inside LAX2, one of PJL's two data centers.

Your Calls Run From Real Data Centers

Your phone system doesn't live in a back-office closet. PJL runs from secure, access-controlled data centers in Los Angeles (LAX2) and Dallas (DAL1). PJL targets 99.9% uptime for Cloud PBX services under section 8.1 of our Terms of Service.

VoIP & PBX Systems Telecommunications Monitoring

Our NOC specializes in monitoring Voice over IP and PBX systems, tracking the metrics that matter most for business communications.

Call System Health

Real-time visibility into your phone system performance.

Active call channels and concurrent call capacity
SIP trunk registration status
Extension availability across your organization
Call quality indicators and performance baselines

Proactive Trunk Monitoring

Stay ahead of potential outages with continuous monitoring.

Continuous verification of SIP trunk registration
Immediate detection of trunk failures or degradation
Capacity utilization tracking to prevent oversubscription
Historical trending for capacity planning

Endpoint Visibility

Know the status of every phone in your organization.

Real-time registration status for every extension
Visual dashboards showing which phones are online
Immediate alerting when critical endpoints go offline
Pattern detection for recurring registration issues

Cloud PBX Platforms: Full metrics via native integration

SIP Trunking Providers: Registration and call-routing health

VoIP Endpoints: Desk phones, softphones, and mobile clients

So You Don't Have To Managed Services Support

We monitor your phone system so you don't have to.

Always-On Oversight

Monitoring and alerting run around the clock, so many problems are flagged before they become service-impacting. Emergency support is available 24/7 for eligible issues.

Rapid Incident Response

Real-time dashboards and automated alerting help us find the cause of a problem quickly and start on a fix.

Capacity Planning

Historical call data helps us ensure your system grows with your business. We identify when you're approaching trunk limits or need additional capacity before it impacts your operations.

Performance History

We keep historical call volume and system health data for troubleshooting and capacity planning.

Beyond Telecommunications Infrastructure Monitoring

Complete visibility across your environment beyond telecommunications.

Metric Category	What We Track
System Health	CPU, memory, disk utilization, system load
Network Performance	Bandwidth, packet loss, latency trends
Service Availability	Web servers, databases, applications
Process Monitoring	Critical services, restart detection, resource consumption

We maintain long-term historical data for trending and capacity planning.

Proven Tools Technology & Security

Proven monitoring tools with security built in from the start.

Our NOC runs on proven, widely trusted technology that pairs high-performance metrics collection with real-time visualization and alerting. We retain data long-term for historical analysis and capacity planning.

Secure by Design

Zero Inbound Ports Monitored servers push data outbound, requiring no open inbound ports

Encrypted Transit All metric data encrypted end-to-end

DDoS Protection DDoS mitigation on every ingestion endpoint

Authenticated Endpoints Every metric submission requires authentication

Role-Based Access Granular permissions for team and client access

+---------------------------------------------------------------------+ | YOUR INFRASTRUCTURE | | | | +--------------+ +--------------+ +--------------+ | | | PBX System | | Web Server | | Database | | | | | | | | | | | | +----------+ | | +----------+ | | +----------+ | | | | | Agent | | | | Agent | | | | Agent | | | | | +----+-----+ | | +----+-----+ | | +----+-----+ | | | +------+-------+ +------+-------+ +------+-------+ | | | | | | | +-------------------+-------------------+ | | | | | Encrypted Outbound Push | | v | +---------------------------------------------------------------------+ | v +---------------------------------------------------------------------+ | PJL TELECOM NOC | | | | +-------------+ +-------------+ +-------------+ | | | Security | | Metrics | | Dashboards | | | | Layer |---->| Storage |---->| & Alerts | | | +-------------+ +-------------+ +-------------+ | | | | 24/7 Alerts, On-Call | +---------------------------------------------------------------------+

Whatever Your Role What You Get

What it means for you, whatever your role.

For Business Decision Makers

Earlier warning: monitoring flags many issues before they affect callers
Predictable costs: monitoring is part of the managed service, not a per-user license
Coverage: alerting runs around the clock, with 24/7 emergency support for eligible issues

For Technical Teams

Real-time visibility: live dashboards with historical drill-down
Granular metrics: detailed collection for precise troubleshooting
Long-term retention: trending and capacity-planning data
Correlation: cross-reference PBX events with infrastructure metrics

For Everyone

Transparency: see exactly what's being monitored and how it's performing
Responsiveness: fast identification means fast resolution
Expertise: telecom-focused monitoring from a team that understands phone systems

Network Operations Center