Network Operations Center

Keeping Your Business Connected - 24/7. Round-the-clock monitoring of your telecommunications infrastructure ensuring your phone systems stay online and performing at their best.

Telecommunications Monitoring

Our NOC specializes in monitoring Voice over IP and PBX systems, tracking the metrics that matter most for business communications.

Call System Health

Real-time visibility into your phone system performance.

  • Active call channels and concurrent call capacity
  • SIP trunk registration status and failover readiness
  • Extension availability across your organization
  • Call quality indicators and performance baselines

Proactive Trunk Monitoring

Stay ahead of potential outages with continuous monitoring.

  • Continuous verification of SIP trunk registration
  • Immediate detection of trunk failures or degradation
  • Capacity utilization tracking to prevent oversubscription
  • Historical trending for capacity planning

Endpoint Visibility

Know the status of every phone in your organization.

  • Real-time registration status for every extension
  • Visual dashboards showing which phones are online
  • Immediate alerting when critical endpoints go offline
  • Pattern detection for recurring registration issues
FreePBX / AsteriskFull metrics via native integration
SIP Trunking ProvidersRegistration and call routing health
VoIP EndpointsDesk phones, softphones, and mobile clients

Managed Services Support

We monitor your phone system so you don't have to.

Always-On Oversight

Your phone system is monitored 24 hours a day, 7 days a week. Issues are detected in seconds, not hours - often before you or your customers notice anything wrong.

Rapid Incident Response

When problems arise, our team sees them immediately. Real-time dashboards and automated alerting mean faster diagnosis and faster resolution.

Capacity Planning

Historical call data helps us ensure your system grows with your business. We identify when you're approaching trunk limits or need additional capacity before it impacts your operations.

Monthly Performance Reports

Documented uptime, call volumes, and system health - providing transparency and supporting SLA compliance.

Infrastructure Monitoring

Complete visibility across your environment beyond telecommunications.

Metric Category What We Track
System Health CPU, memory, disk utilization, system load
Network Performance Bandwidth, packet loss, latency trends
Service Availability Web servers, databases, applications
Process Monitoring Critical services, restart detection, resource consumption

We maintain long-term historical data for trending, capacity planning, and compliance documentation.

Technology & Security

Enterprise-grade monitoring with security built in from the ground up.

Our NOC leverages proven technologies trusted by organizations worldwide, combining high-performance metrics collection with real-time visualization and alerting. We maintain long-term data retention for historical analysis and capacity planning.

Secure by Design

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Zero Inbound Ports Monitored servers push data outbound, requiring no open inbound ports
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Encrypted Transit All metric data encrypted end-to-end
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DDoS Protection Enterprise-grade mitigation for all ingestion endpoints
Authenticated Endpoints Every metric submission requires authentication
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Role-Based Access Granular permissions for team and client access
+---------------------------------------------------------------------+ | YOUR INFRASTRUCTURE | | | | +--------------+ +--------------+ +--------------+ | | | PBX System | | Web Server | | Database | | | | | | | | | | | | +----------+ | | +----------+ | | +----------+ | | | | | Agent | | | | Agent | | | | Agent | | | | | +----+-----+ | | +----+-----+ | | +----+-----+ | | | +------+-------+ +------+-------+ +------+-------+ | | | | | | | +-------------------+-------------------+ | | | | | Encrypted Outbound Push | | v | +---------------------------------------------------------------------+ | v +---------------------------------------------------------------------+ | PJL TELECOM NOC | | | | +-------------+ +-------------+ +-------------+ | | | Security | | Metrics | | Dashboards | | | | Layer |---->| Storage |---->| & Alerts | | | +-------------+ +-------------+ +-------------+ | | | | 24/7 Monitoring Team | +---------------------------------------------------------------------+

What You Get

Benefits tailored to your role and needs.

For Business Decision Makers

  • Reduced downtime - issues detected and addressed before they impact customers
  • Predictable costs - enterprise capabilities without surprise licensing fees
  • Documentation - uptime reports and performance data supporting compliance
  • Peace of mind - your communications infrastructure is watched around the clock

For Technical Teams

  • Real-time visibility - live dashboards with historical drill-down
  • Granular metrics - detailed collection for precise troubleshooting
  • Long-term retention - trending and capacity planning data
  • Correlation - cross-reference PBX events with infrastructure metrics

For Everyone

  • Transparency - see exactly what's being monitored and how it's performing
  • Responsiveness - fast identification means fast resolution
  • Expertise - telecom-focused monitoring from a team that understands phone systems

Get Started

Interested in NOC monitoring for your telecommunications infrastructure? Whether you need managed PBX services with built-in monitoring or want to add visibility to your existing phone systems, we can help.

Contact Us