Overview What Your System Can Do

Core Call Handling

Auto-attendants, business-hours routing, ring groups, transfers and voicemail help callers reach the right place.

Team and Remote Calling

Use compatible desk phones, forwarding rules and supported softphone options for staff who work in different locations.

Reporting and Recording

Recording, call history and reporting options vary by setup. We'll explain availability, retention limits and any additional charges.

Advanced Workflows

Call-center queues, custom integrations, PMS connectivity and specialized configurations can be quoted when needed.

Reliability and Emergency Calling

We'll discuss connectivity, backup routing and applicable emergency-calling requirements for your locations. No setup is independent of power, internet or carrier conditions.

Availability Standard, Optional or Requires Assessment

For managed business systems. Home Office plans include a smaller set: one number, the apps, voicemail-to-email, a simple one-level menu, business hours, hold music, a conference bridge, spam protection and E911.

Feature	Availability	Notes
Included in every business tier
Auto-attendants and menus (IVR)	Standard	Standard menus are set up during onboarding
Business-hours and holiday routing	Standard
Ring groups and call queues	Standard	Advanced contact-center workflows are separate
Transfers, forwarding and hold music	Standard
Voicemail and voicemail-to-email	Standard
Call recording	Standard	Standard retention; longer retention is optional
Conference bridges	Standard
Mobile and desktop softphone apps	Standard	Supported devices only
PJL Connect portal	Standard	Extensions, routing, numbers and call history
Standard setup and number porting	Standard	Portability is checked before scheduling
Optional, priced separately
Additional location	Optional	$25/mo per location
AI call summaries	Optional	$25/mo
Extended recording retention (12 months)	Optional	$15/mo
Call-center tools (agent dashboard, live queues, presence)	Optional	$200 one-time setup
Fax setup	Optional	$100 one-time
Remote training	Optional	$150 per session
Custom menus and routing logic	Optional	$100/hour, one-hour minimum
Requires assessment before we quote
Property management system (PMS) integration	Requires assessment	Compatibility verified before we promise it
CRM and API integrations	Requires assessment	Quoted as custom work
Analog phones, paging and fax devices	Requires assessment	Some connect through an adapter or gateway
Fire alarm panels, elevator phones and other life-safety lines	Requires assessment	May need dedicated service or separate lines
Multi-location emergency calling	Requires assessment	Planned and tested per location
Regulated data (for example HIPAA)	Requires assessment	Only under a separate written agreement and BAA (Terms section 2.5)

Calling, phone numbers, equipment and taxes are billed separately from the system base rate. See pricing for the full breakdown.

Grandstream Certified Reseller Hardware and Devices

We provision supported phones before they ship. Equipment is quoted separately, and many existing SIP phones can be reused after a compatibility check.

GRP2604

Essential 4-line

GRP2610P

2-line, PoE

GRP2624

8-line, Wi-Fi

GRP2670

Touchscreen

Grandstream GRP Series

IP desk phones for everyday business use, from essential models to color-screen phones with Wi-Fi and Bluetooth on select models.

GRP2612: 4-line, color LCD
GRP2613: 6-line, color LCD
GRP2614: color LCD, Wi-Fi
GRP2615: 10-line, Bluetooth, Wi-Fi
GRP2616: 6-line, Bluetooth, Wi-Fi

Grandstream GXV Series

Video IP phones with touchscreen displays and a built-in camera.

GXV3450
GXV3470
GXV3480

Conference Phones

Conference phones for meeting rooms.

Grandstream GAC2500
Grandstream GAC2570

Analog Adapters

Some analog phones, fax machines and paging systems can connect through an adapter. We check each device first.

HT801 V2: 1 FXS port
HT802 V2: 2 FXS ports
HT812 V2: 2 FXS ports, Gigabit
HT814 V2: 4 FXS ports, Gigabit

DECT and Wi-Fi Phones

Cordless phones for warehouses, retail floors and offices where staff move around.

DP730: DECT cordless handset
DP750: DECT base station
DP760: DECT repeater
WP810 and WP825: Wi-Fi handsets

Shop Hardware

The Features Your Phone System Needs