Enterprise-grade VoIP features included with every plan. No add-on fees, no surprise charges. Just a phone system that works.
Complete control over how calls are routed, handled, and managed across your organization.
Professional greetings with multi-level menus that route callers to the right department or person automatically. Customize by time of day, day of week, or caller ID.
Ring multiple phones simultaneously, sequentially, or in a hunt pattern. Ensure no call goes unanswered with customizable ring strategies and failover options.
Automatic Call Distribution places callers in a managed queue with hold music, position announcements, and estimated wait times. Route to the next available agent.
Calls follow you wherever you go. Ring your desk phone first, then your cell, then your home office. Never miss an important call regardless of your location.
Automatically route calls differently based on business hours, holidays, and after-hours schedules. Set it once and let the system handle the rest.
Forward calls unconditionally, on busy, or on no answer. Route to external numbers, mobile phones, or other extensions with full control over forwarding rules.
Blind transfer sends calls directly. Attended transfer lets you announce the caller first. Warm transfers ensure a smooth handoff every time.
Park calls in virtual lots and pick them up from any phone. Directed pickup lets you grab a ringing call from a specific extension. Group pickup answers calls within your team.
One-way announcements to individual phones or entire zones. Page all phones in a building or target specific departments. Ideal for warehouses, offices, and retail.
Host conference calls with up to 100 participants. PIN-protected rooms, moderator controls, and mute/unmute management. No per-minute charges.
Toggle DND per extension or schedule it automatically. Calls go straight to voicemail or route to a backup destination. Sync DND status across all your devices.
Screen incoming calls before answering. Set outbound Caller ID (CNAM) so your business name displays correctly. Manage Caller ID per extension or per route.
Never miss a call while on the line. Call waiting notifies you of incoming calls, and three-way calling lets you merge conversations on the fly.
One-touch dialing for frequently called numbers. Busy Lamp Field keys show real-time status of other extensions so you know who is available at a glance.
Upload your own hold music or choose from our library. Record custom greetings, announcements, and IVR prompts. Professional audio gives callers a polished experience.
Stay on top of every message with voicemail transcription, email delivery, and business texting.
Every voicemail is delivered directly to your email inbox as an audio attachment. Listen from your phone, laptop, or tablet without calling in to check messages.
Voicemails are automatically transcribed to text and included in the email notification. Read your messages at a glance during meetings or in noisy environments.
Create shared voicemail boxes for teams and departments. Sales, support, and billing teams can all access messages from a single mailbox with individual notification settings.
Send a voicemail to an entire group at once. Record a message and deliver it to all extensions in a ring group or department. Perfect for company-wide announcements.
Send and receive text messages from your business phone number. Two-way texting keeps conversations professional and separate from your personal phone.
Available on select plansBrowse, play, and manage voicemails from a visual interface. See caller info, timestamp, and transcription at a glance. Delete, forward, or save messages with one click.
Record, review, and monitor calls for quality assurance, training, and compliance purposes.
Start and stop recording mid-call with a button press or star code. Record only the calls that matter without filling storage with routine conversations.
Record all calls automatically on a per-extension, per-route, or system-wide basis. Configure retention policies and storage rules to match your compliance requirements.
Access stored recordings through the web portal. Search by date, extension, or caller ID. Download recordings for archival or play them back directly in the browser.
Supervisors can silently listen to live calls, whisper coaching to the agent (caller can't hear), or barge in to join the conversation. Essential for training and quality control.
See all active calls in real time. Monitor queue status, agent availability, and call duration from a centralized dashboard. React to spikes and adjust staffing on the fly.
Comprehensive logs of every call including source, destination, duration, and disposition. Filter, sort, and export CDR data for reporting and analysis.
Track average wait time, abandonment rate, calls per agent, and talk time. Identify top performers, spot bottlenecks, and optimize your call handling workflows.
Take your managed business phone system with you. Work from anywhere on any device.
Make and receive business calls from your smartphone using your business caller ID. Your personal number stays private. Full PBX features in your pocket.
Turn your computer into a full-featured business phone. Click-to-dial from your CRM, transfer calls, check voicemail, and manage your presence from your desktop.
Make and receive calls directly from your web browser with no software to install. Works on Chrome, Firefox, Edge, and Safari. Perfect for hot desks and shared workstations.
Log into any phone in the office and it becomes yours. Your extension, contacts, speed dials, and settings follow you. Ideal for shared workspaces and flexible offices.
Full office phone experience at home. Your desk phone at home registers to the cloud just like it would in the office. Same extension, same features, same quality.
Ring your desk phone, mobile app, and softphone all at once. Answer from whichever device is most convenient. Seamlessly switch between devices during the day.
Built for uptime. Our infrastructure ensures your phones never go down.
Less than 5 minutes of downtime per year. Our uptime guarantee is backed by a service level agreement with real financial accountability, not marketing fluff.
Your phone system runs across 17 geographically distributed data centers. If one goes down, traffic automatically routes to the nearest healthy facility.
No manual intervention needed. If a server, network link, or entire data center fails, calls seamlessly route through backup paths. Your callers never know the difference.
Data centers spanning coast to coast ensure that regional outages, natural disasters, or power grid failures don't take your phones offline.
Enhanced 911 compliance built into every line. Location information is automatically provided to emergency dispatchers. Required by law and included at no extra charge.
Voice traffic is encrypted end-to-end using SRTP. Signaling is secured with TLS. Your conversations stay private and protected from eavesdropping.
Enterprise-grade DDoS mitigation protects our infrastructure from volumetric attacks. Multiple layers of filtering ensure your service stays online even during attacks.
Our Network Operations Center monitors every system around the clock. Proactive alerting means we often fix issues before you notice them.
Pre-configured phones shipped to your door. Plug in, power on, and start making calls. We are an authorized Grandstream reseller.
Professional-grade IP phones for everyday business use. HD audio, color displays, and built-in Bluetooth & Wi-Fi on select models.
Video-enabled IP phones with Android OS. Touchscreen displays, built-in camera, and video calling capabilities for modern offices.
Crystal-clear conference room audio with 360-degree pickup and noise suppression. Designed for meeting rooms of all sizes.
Connect your existing analog phones, fax machines, or overhead paging systems to our VoIP network. Extend the life of legacy equipment.
Cordless solutions for warehouses, retail floors, and offices where mobility is essential. Long-range DECT with HD audio.
Compatible with Plantronics/Poly, Jabra, and other leading headset brands. USB, Bluetooth, and DECT connectivity options.
Manage your entire phone system from a simple web portal. No technical expertise required.
Full system management from any browser. Add extensions, configure routing, view reports, and manage settings. No software to install, no VPN required.
Create, modify, and delete extensions in seconds. Assign permissions, set voicemail PINs, configure caller ID, and manage device assignments per user.
Deploy dozens or hundreds of phones at once. Auto-provisioning pushes configuration to devices automatically. Just plug in and go.
Visual drag-and-drop tool for building call routing logic. Design IVR menus, ring groups, time conditions, and failover paths without writing any code.
Automatically generate and email call reports on a daily, weekly, or monthly schedule. Track call volume trends, peak hours, and agent performance over time.
Give managers access to their team's reports without exposing system-wide settings. Create custom roles with granular permissions for different staff levels.
Add local numbers, toll-free numbers, and vanity numbers from the portal. Port existing numbers in. Assign DIDs to extensions, ring groups, or IVR menus.
Upload WAV or MP3 files for hold music and system prompts. Create different playlists for different queues. Record custom greetings directly from your phone.
For IT teams and technical decision-makers. Here are the details under the hood.
| Specification | Details |
|---|---|
| Supported Codecs | G.711 (u-law / a-law), G.722 (HD Voice), G.729a, Opus |
| Signaling Protocol | SIP (UDP, TCP, TLS) |
| Media Encryption | SRTP (AES-128), TLS 1.2+ for signaling |
| QoS Support | DSCP / ToS marking, VLAN tagging (802.1Q) |
| Concurrent Calls | Configurable per trunk — scales with your business |
| Fax Support | T.38 real-time fax over IP |
| Provisioning | Zero-touch auto-provisioning via HTTPS |
| API Access | RESTful API for custom integrations and automation |
| CRM Integration | Salesforce, HubSpot, Zoho, and custom webhook support |
| Uptime SLA | 99.999% (five nines) guaranteed |
| Data Centers | 17 geographically distributed facilities across the US |
| Compliance | E911, HIPAA-ready, CPNI protection |
| Network Requirements | 100 Kbps per concurrent call (G.711). Stable internet connection recommended. |
Every feature listed here is included with your plan. No add-ons, no tiers, no surprises. Let's set up your system.