Everything You Need. Nothing You Don't.

Enterprise features without the enterprise price tag. Built for small businesses who want professional phone systems without the complexity.

🚫

No Hidden Fees

The price you see is the price you pay. Period.

  • No charges for routing or call queues
  • Free unlimited extensions
  • No per-user fees on business plans
  • No setup fees or activation charges
  • No surprise billing
🛠️

White Glove or DIY Setup

Choose how you want to get started.

  • Full configuration service available
  • Easy self-setup if you prefer
  • Free system changes anytime
  • On-demand technical support
  • Training and documentation included
👥

24/7 Real Human Support

Actual humans who answer the phone and solve problems.

  • Under 5-minute average response time
  • No outsourced call centers
  • Expert technicians, not script readers
  • Phone, email, and chat support
  • We know your account when you call
⚡

99.999% Uptime Guarantee

Less than 5 minutes of downtime per year.

  • 17 data centers with automatic failover
  • Redundant network infrastructure
  • Real-time system monitoring
  • Geographic redundancy
  • Disaster recovery built-in
🌍

Works Anywhere

Your number follows you wherever you work.

  • Desktop softphones for Mac/Windows
  • Mobile apps for iOS and Android
  • Compatible with most VoIP desk phones
  • Web-based phone available
  • Perfect for remote teams
🎯

Enterprise Features

Everything you need to run professionally.

  • Call recording and archiving
  • Conference bridges (up to 100 participants)
  • Auto-attendants and IVR
  • Voicemail-to-email transcription
  • Ring groups and call queues
📊

Advanced Call Analytics

Understand your communication patterns.

  • Real-time call monitoring dashboard
  • Detailed call logs and reports
  • Queue performance metrics
  • Agent activity tracking
  • Export data for analysis
🔒

Security & Compliance

Your data is safe with us.

  • Encrypted voice and data
  • E911 compliance built-in
  • HIPAA-compliant options available
  • SOC 2 certified infrastructure
  • Regular security audits
🔄

Easy Number Porting

Keep your existing phone numbers.

  • Free number porting service
  • We handle all paperwork
  • Typical turnaround: 7-10 business days
  • Minimal service interruption
  • Port local and toll-free numbers
📞

Advanced Call Management

Complete control over how calls are handled.

  • Custom call routing rules
  • Time-based routing (business hours/after hours)
  • Call forwarding and find-me/follow-me
  • Simultaneous ring on multiple devices
  • Do not disturb and call screening
💼

Business Continuity

Stay connected even when disaster strikes.

  • Automatic failover to mobile phones
  • Internet outage? Calls route to cell phones
  • Cloud-based means no on-site equipment to fail
  • Work from anywhere capability
  • Built-in disaster recovery
🎨

Customization & Integration

Make it work the way you work.

  • CRM integrations (Salesforce, HubSpot, etc.)
  • API access for custom integrations
  • Custom music on hold
  • Branded caller ID
  • Webhook notifications

Ready to Experience the Difference?

See how PJL Telecom can transform your business communications

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