Real Results for Real Businesses

See how organizations across the country have transformed their communications with PJL Telecom. No fluff, just results.

Hospitality

Boutique Hotel Chain Cuts Phone Costs by 60%

2 properties • ~300 rooms • Southern California

The Challenge

A growing boutique hotel chain with two properties in Southern California was locked into an expensive legacy PBX system with a national telecom provider. Each property had its own siloed phone system with no ability to transfer calls between locations. The front desk staff juggled multiple systems, and guests frequently complained about being unable to reach the right department. Monthly bills exceeded $4,200 across both properties, with additional per-minute charges for long-distance calls between locations.

The Solution

PJL Telecom deployed a unified cloud phone system across both properties. Guest room phones, front desk lines, restaurant reservations, and back-office extensions all operate on a single platform. Calls transfer seamlessly between locations. An auto-attendant handles after-hours inquiries in English and Spanish, routing callers to reservations, the front desk, or an on-call manager.

Grandstream GRP2612 phones were installed in all guest rooms, with GRP2616 models at the front desk for BLF key monitoring. The entire deployment was completed over a weekend with zero downtime.

The Outcome

Guest satisfaction scores for phone responsiveness increased by 35%. Front desk staff can now see which rooms are checked in, transfer calls between properties, and page housekeeping directly. The hotel eliminated inter-location long-distance charges entirely and reduced their monthly telecom spend from $4,200 to $1,700.

Key Features Used

Auto-Attendant Multi-Site Bridging Ring Groups BLF Keys Paging Time-Based Routing

Results at a Glance

60% reduction in monthly phone costs
$2,500 saved per month vs. previous provider
35% increase in guest phone satisfaction
0 downtime during migration
We went from two separate phone systems that couldn't talk to each other to one platform that just works. Our front desk staff can actually do their jobs now instead of fighting with the phones.
— Operations Director, Boutique Hotel Chain
Legal

Law Firm Gains Enterprise Features Without Enterprise Costs

12 employees • Single office • Denver, CO

The Challenge

A 12-person law firm in Denver was using a well-known VoIP provider that charged per seat. As the firm grew from 6 to 12 employees, their monthly bill doubled. Worse, features they needed for client confidentiality — call recording, voicemail transcription, and detailed call logs — were locked behind an expensive premium tier. The firm was paying over $85 per user per month for features that should have been standard.

The Solution

PJL Telecom replaced the per-seat model with a flat-rate business plan that includes every feature, regardless of how many extensions they add. Call recording was enabled firm-wide for compliance documentation. Voicemail transcription delivers messages to each attorney's email so they can triage callbacks between hearings. A professional auto-attendant routes callers to the right attorney or department.

Each attorney received a Grandstream GRP2614 desk phone with Wi-Fi capability, and the firm's paralegals use the desktop softphone for click-to-dial from their case management system.

The Outcome

The firm reduced their monthly phone bill from over $1,020 per month to $125, an 88% cost reduction. More importantly, every feature is included — call recording, voicemail transcription, conference bridges, and call analytics. When they hire their next attorney, they simply add an extension at no additional charge.

Key Features Used

Call Recording Voicemail Transcription Auto-Attendant Desktop Softphone Conference Bridge CDR Reporting

Results at a Glance

88% reduction in monthly phone costs
$895 saved per month vs. per-seat provider
$0 cost to add new extensions
100% of calls recorded for compliance
We were paying over a thousand dollars a month and still couldn't get call recording without upgrading to a premium plan. PJL Telecom gives us everything for a fraction of the cost. It's not even close.
— Managing Partner, Denver Law Firm
Non-Profit

Non-Profit Connects 3 Offices on One System

35 staff • 3 locations • Colorado

The Challenge

A Colorado-based non-profit with 35 staff across three offices was running separate phone systems at each location. Volunteers and staff couldn't transfer calls between offices, and the main office receptionist had no way to see which staff members were available at satellite locations. Each office had its own phone number, confusing donors and clients who weren't sure which number to call. The organization was spending $1,800 per month across three separate phone contracts.

The Solution

PJL Telecom consolidated all three offices onto a single cloud phone system with one main number and a professional auto-attendant. Calls route to the correct department regardless of which building a staff member sits in. BLF keys let the receptionist see real-time availability of every extension across all locations. Volunteers working from home use the mobile app to make calls that display the organization's main number.

The non-profit took advantage of PJL Telecom's non-profit pricing, further reducing their costs. Grandstream GRP2612 phones were deployed at each desk, and the executive director uses a GRP2615 with a sidecar for one-touch access to all department heads.

The Outcome

Donors and clients now call a single number and reach the right person regardless of location. Internal communication improved dramatically since staff can see who is on the phone and transfer calls with one button. The receptionist handles calls for all three offices from one desk. Monthly costs dropped from $1,800 to $125, freeing up budget for programs.

Key Features Used

Multi-Site Unification Auto-Attendant BLF Keys Mobile App Find Me / Follow Me Ring Groups

Results at a Glance

93% reduction in monthly phone costs
3→1 offices consolidated to one phone number
35 staff connected on one platform
$1,675 saved per month, redirected to programs
Every dollar we save on overhead is a dollar we can put toward the people we serve. PJL Telecom didn't just save us money — they made our team feel like one organization instead of three separate offices.
— Executive Director, Colorado Non-Profit
E-Commerce

E-Commerce Company Scales from 8 to 45 Employees Seamlessly

8→45 employees • Distributed team • Nationwide

The Challenge

A fast-growing e-commerce company started with 8 employees in a single office but was scaling rapidly. Their per-user VoIP provider meant every new hire added $50+ to the monthly phone bill. With plans to triple headcount within a year, the CFO projected phone costs would balloon to over $2,250 per month. Customer support agents needed call queues, recording, and monitoring — features that required an expensive upgrade tier. Remote sales reps had no way to make calls from their business number on the road.

The Solution

PJL Telecom's flat-rate pricing eliminated the per-user cost model entirely. The company deployed call queues for their customer support team with hold music, position announcements, and estimated wait times. Supervisors can listen in on calls, whisper coaching to new agents, or barge in when needed. Remote sales reps use the mobile app to make and receive calls from their business number, keeping their personal numbers private.

As the team grew from 8 to 45, they simply added extensions in the admin portal. No price increases, no plan upgrades, no calls to PJL Telecom's billing department. Hot desking lets employees in the office log into any available desk phone.

The Outcome

Despite growing from 8 to 45 employees, the company's phone bill remained at $125 per month — the same flat rate they started with. Customer support response times improved by 40% thanks to proper call queues and routing. Sales reps in the field closed 20% more deals with the ability to call from their business number on the go. The system scaled without a single support ticket or service disruption.

Key Features Used

Call Queues (ACD) Listen/Whisper/Barge Mobile App Hot Desking Queue Statistics Simultaneous Ring

Results at a Glance

$125 per month for 45 employees (same as 8)
40% faster customer support response times
20% increase in sales close rate
5.6x team growth with zero phone cost increase
With our old provider, every new hire was another $50 on the phone bill. We've added 37 people and our bill hasn't changed. That's real money we're putting back into growth.
— CFO, E-Commerce Company

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