Keep your existing room phones. E911 compliant. PMS integration. Fire panel & elevator lines. Flat monthly rate with no per-user fees. We handle everything.
Most VoIP providers charge $25–50 per user, per phone. For a hotel with 50+ room phones, a front desk, and back office, that adds up to thousands per month — per property. Multiply that across multiple locations and it's brutal.
Your property stays running. Your guests never notice. We handle the entire conversion from start to finish.
You don't need to touch a single guest room. The phones your guests already know how to use keep working — they just work better now.
Your front desk team gets modern IP phones with speed dials, call transfer, and a live directory. Your back office gets the same system with voicemail-to-email, call recording, and the PJL Connect app for real-time 911 alerts, call analytics, and after-hours call routing.
And externally? Nothing changes. Same phone numbers, same OTA listings. Guests, travel agents, and booking platforms all reach you the same way they always have.
Three steps. We handle the hard parts.
Property count, room count, and your current setup. We'll have a custom quote ready within 24 hours.
Extensions, routing, auto-attendants, voicemail, wake-up calls — all configured. We port your numbers so nothing changes externally.
Room phones stay. Front desk gets pre-configured IP phones. Gateways connect in your telco room. Everything comes online automatically.
No add-ons. No surprise charges. Every feature included.
Whether you own two properties or twenty, manage everything from one place.
Manage every property from a single dashboard. Extensions, routing, voicemail — all in one place.
No more juggling separate invoices per location. One bill, one payment, one less headache.
Call analytics across all properties. See volume, peak times, and trends at a glance.
Transfer calls between properties seamlessly. Guests don't hear hold music or get disconnected.
Acquiring a new hotel? We add it to your system. Same setup process, same flat rate.
24/7 support for every property. One relationship, one team that knows your entire operation.
Federal law requires hotels to support direct 911 dialing and dispatchable location data. Non-compliance carries penalties of up to $10,000 plus $500 per day. We deliver a fully compliant solution out of the box. Learn more in our hotel VoIP buyer's guide.
Guests dial 911 directly — no prefix, no 9-first. Every room phone connects to emergency services with a single dial. Required by federal law since February 2020.
Dispatchable location data — floor, room number, and building — is automatically sent to emergency dispatchers. Responders know exactly where to go.
When any phone dials 911, the front desk is automatically notified so staff can respond, direct first responders, and account for guests. Required by Kari's Law.
We support fire alarm panel lines, elevator emergency phones, and other life safety circuits. These critical lines are configured with dedicated failover to ensure they never go down.
Elevator cab phones connect through our system with dedicated lines and automatic failover. Meet code requirements without maintaining separate analog lines.
Optional wireless LTE backup keeps critical lines — 911, fire panels, and elevators — operational even if your primary internet connection goes down entirely. Additional cost applies.
Our phone system integrates with virtually every major PMS platform. Check-in triggers room phone activation. Check-out resets voicemail and clears the line. Wake-up calls sync with the front desk. Room status updates flow automatically.
PMS integration modules are provided at the property level — we'll walk you through options and costs during quoting so there are no surprises.
Ask About PMS IntegrationPMS module costs vary by platform. We'll quote these separately so you see exactly what you're paying for.
Still running an aging PBX that's one bad day from going down? We've replaced them all. Move from capital expense to a predictable monthly operating cost.
No more $20,000-$50,000 PBX hardware purchases. Move to a predictable monthly cost that your accountant will love.
Stop paying for expensive service contracts on aging hardware. Updates and maintenance are included with your service.
Cloud-hosted means automatic updates, new features, and no end-of-life surprises. Your phone system gets better over time, not worse.
Side-by-side: typical per-user VoIP provider vs. PJL Telecom
| Typical Per-User Provider | PJL Telecom | |
|---|---|---|
| 50-Room Hotel | ~$1,750/mo (50 phones x $35) | $165/mo + usage |
| 10 Properties | ~$17,500/mo | ~$1,650/mo + usage |
| Features | Extra fees for recording, IVR | Everything included |
| Setup | DIY or paid professional services | Free white-glove setup |
| Contracts | 1–3 year lock-in | Month-to-month |
| Support | Ticket system, long hold times | Real humans, same day |
Yes. We use Grandstream ATAs and gateways to connect your existing analog room phones to our VoIP system. There's no need to replace phones in every room — the gateways install in your server or telco room, and your guest room phones keep working exactly as they do now.
We handle everything. We configure your system, ship pre-configured equipment, port your numbers, and coordinate the cutover. Most properties are fully live within a week. The actual switchover typically takes under an hour with no disruption to guests.
Built into the system. Front desk staff can set wake-up calls for any room through the phone system. Automated wake-up calls ring the guest room at the scheduled time — no third-party service needed.
Yes. One admin portal, one bill, centralized management across all your properties. You can transfer calls between locations, run reports across your portfolio, and add new properties as you acquire them. Each property gets its own extensions and routing, but you manage everything from one place.
Automatic failover routes calls to backup numbers, the mobile app, or voicemail. Guests never hear dead air. We also offer optional LTE wireless failover that keeps critical lines — 911, fire panels, and elevator phones — operational even during a complete internet outage. LTE failover is available at additional cost.
Yes. Our system is fully compliant with both Kari's Law (direct 911 dialing without a prefix) and RAY BAUM's Act (dispatchable location data sent to emergency services). Front desk notification on any 911 call is also built in. Non-compliance can result in penalties of up to $10,000 plus $500 per day — our system eliminates that risk.
Yes. Fire alarm panel lines, elevator emergency phones, and other life safety circuits connect through our system with dedicated failover paths. You can consolidate all your property's phone lines onto one platform instead of maintaining separate analog lines for life safety.
We integrate with virtually every major property management system — Oracle Opera, Hilton OnQ, Marriott FOSSE, Sabre, MSI, Maestro, Cloudbeds, and more. PMS integration modules are available at the property level. We'll walk you through options and costs during quoting.
Yes. We've replaced every major PBX brand — Avaya, NEC, Mitel, Nortel, Panasonic, Cisco, ShoreTel, and more. We keep your existing room phones connected via gateways, upgrade the front desk and back office to modern IP phones, and port all your numbers. The transition is seamless and typically completes in under a week.
No. Month-to-month. We earn your business every month. If you ever want to leave, you can — but our hotel clients tend to stay because the savings and service speak for themselves.
Get a custom quote in 24 hours. No pressure, no gimmicks — just honest pricing for your property.