Everything that governs your service with PJL Telecom, in one place. Each policy shows when it was last updated, so you can see what changed and when.
The master agreement for using PJL Telecom service: what is provided, fees and billing, service term and termination, number porting, equipment, service level and support, warranties, and liability. Section 2.5 (Prohibited Data) is the one to read if you handle PHI, cardholder data, or anything else specially regulated.
What we collect, how it is used, who it is shared with, how long it is kept, and how it is secured. Covers your privacy rights, the 911 address disclosure, cookies and tracking, international transfers, and the specific rights of California, Colorado, and Virginia residents.
What the network may and may not be used for. Reasonable business use, auto-dialers and robocalls, caller ID spoofing, spam, harassment, unauthorized resale, recording without consent, and the credential and toll fraud safeguards that are yours to keep in place.
How 911 works on a VoIP line, and how it differs from a traditional phone line. Covers the service address on file, what happens in a power or internet outage, your duty to update the address when equipment moves, and telling everyone on the system about the limits.
The signable customer agreement, the same document new clients receive at onboarding. Download it if you want your own copy, or if procurement needs the paper version before you sign.
For agencies serving legal process on PJL Telecom. The request types accepted (subpoena, court order, search warrant, preservation, pen register or trap and trace, emergency disclosure), the officer and agency details required, and where to send it.
VoIP 911 is not the same as 911 on a copper line. It depends on power and internet at your location, and it routes on the service address on file, not on where the phone physically sits. If a phone moves to another location, update the address in the billing portal or call us, and keep a mobile phone available as a backup.
Make sure everyone who might dial 911 from your phones knows this. Read the full E911 disclaimer.
Ask before you sign, not after. If something in these documents is unclear, or you need to arrange a Business Associate Agreement in writing before sending regulated data, email [email protected] or call 1-855-444-0244. A real person answers.
PJL Telecom LLC. Policies apply to all services unless your signed agreement says otherwise, in which case that agreement controls.
Flat pricing, no per-user fees, and a quote in 24 hours with no pressure.